Field Operations & Inspection App
Work Ticket Buddy is a configurable field operations app for inspections, jobs, checklists, timesheets and evidence capture. Give on-site teams structured mobile workflows that can work offline, while managers use the desktop admin area to review submissions, coordinate work and report on operational activity.
Field operations management without forcing your process into a generic SaaS tool
Field operations management is about giving mobile teams a reliable way to receive work, capture evidence and complete repeatable processes while giving managers visibility over what is happening in the field. Work Ticket Buddy provides a configurable starting point rather than a fixed feature set.
We can configure ticket types, forms, permissions and workflows around your operation, then add bespoke extensions where the standard framework does not go far enough. For wider operational automation that spans several systems, see our Business Automation Services.
Field operations software configured around your on-site work
Manage inspections, jobs and field workflows in one configurable app
Work Ticket Buddy is designed for field operations where teams need to complete structured work away from a desk. It can support site inspections, safety checks, asset records, job allocation, timesheets, audits and other repeatable on-site processes through forms and workflows configured around your operation.
Work Ticket App is Intelligent Inspection Form Software designed to allow us to create customised workflows and forms tailored to your business needs.
If your team follows specific processes and procedures on-site, the Work Ticket App can digitalise each step into an in-app process that workers can easily use by simply signing in. Our team will collaborate with you to determine the necessary forms or ticket types, set up the workflow, and ensure it is accessible to your workforce according to their role, job assignments, or department.
Checklists, Photos, and Custom Forms
Many processes require capturing information, such as numerical measurements, photographs of completed tasks, or a checklist with comments to ensure compliance.
The Work Ticket App lets users upload photos from a gallery or directly through an in-app camera. Using the in-app camera has the added advantage of capturing GPS location data at the time the photo is taken. This feature is invaluable for compliance purposes, as it can verify that a particular action or event occurred at a specific location.
Offline Mode that Synchronises Later
The app is configured to synchronise information required to submit tickets whilst there is access to an internet connection so that tickets or jobs can be submitted in locations with unreliable internet.
Ticket submissions made whilst offline are saved in the app and can be synchronised with the online server when there is an internet connection. This allows your team to operate in many different locations whilst still being able to conduct their on-site work.
Compliance, User Access and Hosting
Replace Paper-Based Processes and Ensure Compliance
If you're currently managing and coordinating paper-based processes or rigid web forms, our Work Ticket App could be the ideal solution for you.
Simply provide our team with examples of your existing paper or web form processes, and we will assess how we can replicate or enhance them using the Work Ticket App. Once everything is configured and tested, you can implement the new process throughout your organisation to streamline operations.
Additionally, we can develop custom rules or triggers to automate workflow elements according to your specific requirements. We can also provide a cost estimate for this work based on your unique needs.
Configure Users within Jobs, Departments and Teams
We understand that every business has unique needs, particularly when it comes to controlling access to sensitive information. Therefore, you may want to restrict the ability to submit or view certain records based on team, department, job, or user role, ensuring that only logged-in users with the appropriate permissions can perform certain actions.
Our system is fully customisable to align with the approach that best suits your business requirements. We can also develop bespoke access logic to accommodate any specific needs you might have.
Flexible Hosting Options
We offer a variety of app hosting options to suit different business needs. For smaller teams looking to reduce their hosting costs and get started quickly, we can host your app on our shared environment, providing a cost-effective solution.
For larger organisations that need to host data on-premises, we can collaborate with your IT team to determine the best setup for your internal servers, or we can arrange hosting with third-party providers or cloud hosts such as AWS, Azure, or Google Cloud.
If you have specific requirements regarding app hosting, such as on-premises needs or infrastructure capable of handling a high volume of users or ticket submissions, please inform us. We are committed to accommodating your needs as best as we can.
Capital Expenditure
We do not charge for using the Work Ticket App on a per-user basis, which can make this billing approach particularly attractive for companies with high staff volumes or contractor users. Instead, we license the Work Ticket Framework in a manner that grants access to the source code and includes a perpetual license.
Therefore, your accounts team may be able to classify this expenditure as a capital expenditure (CapEx), potentially with balance sheet and tax advantages such as full expensing. (Please seek professional advice to verify this, as we are not qualified or regulated to give financial advice.)
Custom Extensions and Configuration
Ability to add Custom Extensions for Complete Customisation
Rather than subscribing to a fixed set of features, we offer a licensing and hosting model for the Work Ticket Framework that allows you to isolate your data and customise the app's functionality.
This approach means if the app almost meets your requirements but has certain limitations, we can develop tailor-made extensions for you. For instance, we can introduce new input types, sophisticated user role and permission hierarchies, bespoke report types, PDF or document downloads, and custom integrations with third-party systems. We can also support common extensions such as electronic signatures and QR codes or barcode scanning.
Additionally, we can customise the app's branding to include your logo and colour scheme and handle the deployment to the iOS and Android stores under your organisation's name.
Customisable Solutions for Your Business
Our Work Ticket App offers flexible configurations to meet your specific business needs. Our services include setting up the app on your app store accounts, custom branding, and configuring and hosting your admin backend. Additionally, our project team will work with you to establish up to three ticket types, such as job submissions, reports, or other criteria.
For more complex or sophisticated form requirements, we can either deploy fewer larger forms or provide a quote for additional ticket submission processes.
Ready to Configure Your Work Ticket App?
For more information on the next steps or to receive a tailored cost estimate, please contact us or request a free quote.
Frequently Asked Questions
Yes, the Work Ticket App can be configured to integrate with your external systems, including your CRM system.
Single sign-on is possible but would require a custom extension. If you can specify the single sign-on provider you wish to use, we can assess the work involved and provide a cost estimate.
Our standard contract prohibits reselling the source code in a way that competes directly with us. However, if there is no conflict of interest, we may be able to negotiate terms that allow for a custom commercial arrangement. Please contact our team with your requirements to explore potential options.
Yes, with the perpetual license and hosting arrangement we provide, it is possible to issue database credentials. This allows reporting tools such as PowerBI or Google Data Studio to connect to, read from, and report on the database.
Yes, you can host the Work Ticket App on our servers. Our hosting starts at a cost-effective rate of £42 +VAT per month. However, for high volumes of tickets or large file uploads, you may need to switch to your own cloud or dedicated hosting. We can advise you on the best approach based on your specific needs.
By default, data is not encrypted at rest, but we can facilitate this within your own hosting environment to meet specific security or compliance requirements.
Yes, the app allows you to add users from both within and outside your organisation by default. If you require domain-level restrictions for user access, please inform us so we can configure this restriction for you.
Building for teams across healthcare, logistics, motorsport and manufacturing
What Our Clients Say
Scorchsoft helped us take our idea for an app and make it a reality. Everything from the planning meeting to decide what we really needed to the project management and execution was great. It was delivered on time - early in fact - and on budget. Highly recommend.
Rebecca PalserDragonfly IntelligenceScorchsoft is a brilliant company with fantastic knowledge of the mobile app industry. From the project management to the development team, they have been the perfect candidate for our project, and we can't thank them enough!
Lance ChorltonGapped OnlineWe're really pleased with the work Scorchsoft has done in developing our web portal! They have been accurate with timelines and budget, delivering a solid product that allows us to monitor and manage patients remotely while they use our novel medical device at-home. The "plan - design - build" approach has worked well and saved us time in the long-run by catching requirements and issues early.
Daniel GreenSensTrainI'm really pleased with how my app came out, it was exactly what I was looking for. The team at Scorchsoft are great at what they do and made the whole process as simple and easy as possible. Being someone who is not very tech savvy the set up and back end operations were done in a great easy to use manner even for myself which makes using my app stress free. Thanks to all the team!
Ruben CarrollMosaic MasterpiecesThe new Flourish Education website has already removed a lot of manual processes, freeing up both schools, candidates and internal employees time. We are delighted with the look and feel which is clean, professional and more engaging. We are also pleased with the decision to have an HD video background on the homepage, and building immediate trust with our clients by giving them a taste of what it looks like in the Flourish Education offices.
James HancocksMarketing Manager, Flourish Education I can't believe how quickly we started to see results with this project. Scorchsoft provided us with graphic-designed mockups of how the app would look once built, and we were able to sell the product for use by our first customer before the product was finished. Since launching in March, we have secured a major television network as a client who now uses Image Approvals to manage the talent approval process for their productions.
Aimee SpinksMD, ImageApprovals.com
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Tell us where you're headed and we'll come back with our thoughts, a realistic plan and a rough cost estimate. Scorchsoft is a UK-based team of app, portal and AI developers, working in-house from Birmingham's Jewellery Quarter.