Why Build a Customer Portal Now? Portals 101: a Smart Move for Workflow, Self-Service and AI (The Real Opportunity)
28/04/2026
Scorchsoft designs and builds Progressive Web Apps that give users a fast, mobile-friendly, app-like experience through the browser. We help businesses create installable web apps, portals and SaaS platforms that work across devices, reduce development overhead, and are easier to launch, update and maintain.
Our Velocity Sprints process helps you move from PWA idea to working product quickly, with clear scope, fast feedback, and practical delivery milestones.
We define your users, workflows, device requirements, offline needs, installability goals, integrations and must-have MVP features so you know exactly what should be built first.
Our UK developers work in focused sprints to build fast, responsive Progressive Web Apps that can support mobile, tablet and desktop users through one maintainable codebase.
Get your PWA live quickly, test it with real users, monitor performance across devices, then improve the product based on feedback, usage data and business priorities.
We create bespoke software that caters to the specific needs of individual industries. Here are just a few we have worked with.
Scorchsoft helped us take our idea for an app and make it a reality. Everything from the planning meeting to decide what we really needed to the project management and execution was great. It was delivered on time - early in fact - and on budget. Highly recommend.
Scorchsoft is a brilliant company with fantastic knowledge of the mobile app industry. From the project management to the development team, they have been the perfect candidate for our project, and we can't thank them enough!
We're really pleased with the work Scorchsoft has done in developing our web portal! They have been accurate with timelines and budget, delivering a solid product that allows us to monitor and manage patients remotely while they use our novel medical device at-home. The "plan - design - build" approach has worked well and saved us time in the long-run by catching requirements and issues early.
I'm really pleased with how my app came out, it was exactly what I was looking for . The team at Scorchsoft are great at what they do and made the whole process as simple and easy as possible. Being someone who is not very tech savvy the set up and back end operatives where done in a great easy to use manner even for myself which makes using my ap stress free . Thanks to all the all the team!
Explore real-world case studies showing how we've helped startups and enterprises alike bring complex digital ideas to life, and scale them with confidence.
Our skilled in-house development team delivers cutting-edge solutions using the latest technologies.
If you are exploring a Progressive Web App, online portal, SaaS product or mobile-friendly web platform, tell us what you want users to achieve and we will help you shape the right approach, define the feature set, and give you a clear indication of cost and next steps.
Here are answers to common questions we receive about Progressive Web App development, PWA features, costs, integrations and project delivery.
PWA development is the process of building a Progressive Web App, which is a web application designed to feel more like a mobile or desktop app. A PWA can run through a browser, work across different devices, load quickly, and support app-like features such as home-screen installation, offline access and push notifications where supported.
A PWA developer designs and builds Progressive Web Apps using modern web technologies. This usually includes responsive interface development, backend development, API integrations, performance optimisation, offline functionality, caching, security, user authentication and deployment. The goal is to create a fast, reliable app-like experience without needing separate native apps for every platform.
Yes. Scorchsoft builds custom Progressive Web Apps for businesses, start-ups and established organisations. We can help you define the right product approach, design the user experience, build the PWA, connect it with your existing systems, launch it, and support it after release.
A PWA can be better than a native mobile app when you want a fast, cross-platform, app-like experience without building separate iOS and Android apps. Native apps may still be better when you need deep device features, complex background processing or App Store distribution as a core part of your strategy. We can help you compare both options and choose the right route.
Many types of apps can be built as PWAs, including customer portals, staff workflow tools, SaaS platforms, booking systems, training apps, dashboards, reporting tools, e-commerce systems, field service apps and mobile-first business applications. PWAs are especially useful when users need access across phones, tablets and desktops.
Yes. A Progressive Web App can often be installed on a user's home screen, giving it an app-like presence on the device. The exact installation experience depends on the browser, operating system and device being used, but the aim is to make the app quick and convenient to access without forcing users through an app store.
Yes, a PWA can be designed to support offline or limited-connectivity usage. This can include caching key screens, storing data temporarily, allowing users to continue certain actions offline, and syncing information when the connection returns. The best offline approach depends on the type of app, the data involved and how users need to work.
Yes, PWAs can support push notifications in many modern browsers and devices, although support varies by platform. Push notifications can be useful for reminders, workflow updates, customer alerts, booking notifications, messages and other time-sensitive events. We can advise what is realistic based on your target users and devices.
The cost of PWA development depends on the scope, number of user types, design complexity, offline requirements, integrations, backend functionality, security needs and ongoing support requirements. A focused MVP or prototype will usually cost less than a large multi-role platform with complex workflows and multiple system integrations.
The timeline for building a PWA depends on the complexity of the product. A focused MVP can often be planned and built faster than a full-scale platform, especially when the first version concentrates on the most important user journeys. We usually recommend starting with the core workflow, launching something useful, then improving it based on real feedback.
Yes. A prototype can be a sensible first step before full PWA development. Depending on your goals, this might be a clickable prototype to test the user experience, a technical proof of concept to confirm feasibility, or a small working MVP with the core features needed to validate the idea.
In some cases, yes. An existing website or web app can sometimes be upgraded with PWA features such as improved mobile responsiveness, caching, offline support, installability and performance improvements. However, if the existing system is outdated or poorly structured, it may be better to rebuild key parts properly rather than bolt PWA features onto weak foundations.
Yes. We regularly build web apps and portals that connect with CRMs, ERPs, payment systems, booking tools, databases, websites, APIs, legacy systems and third-party platforms. For many PWA projects, integrations are essential because the app needs to display, update or process live business data.
Yes. PWAs can be a strong fit for customer portals, supplier portals, staff portals and operational dashboards because they work through the browser while still offering a more app-like user experience. They can help users complete tasks, access information, upload data, receive notifications and manage workflows across different devices.
Security should be designed into a PWA from the start. We can implement secure authentication, role-based permissions, encrypted connections, data validation, API controls, audit trails and sensible hosting practices. The right security approach depends on the data being handled, the users involved and the business risks of the app.
Scorchsoft combines PWA development capability with over fifteen years of broader software delivery experience. That means we do not just think about the front-end app experience; we also consider the user journey, business process, backend architecture, integrations, performance, security, scalability and long-term maintainability.
The best first step is to tell us what you want the PWA to achieve, who will use it, what devices they will use, what systems it may need to connect with, and what features are essential for the first version. We can then suggest a sensible route towards planning, prototyping or full development.