"AI isn't a project you finish. It's a capability you keep sharpening — or it quietly goes stale."
— Andrew Ward, Founder, Scorchsoft
Proactive health checks and SLAs
Live software needs looking after. We run regular health checks, monitor your systems, and back it with response-time SLAs — so small issues are caught before they become outages.
Monitoring and rapid response
We watch the things that matter — uptime, errors, cost and model behaviour — and step in fast when something drifts. Your AI stays reliable, secure and within budget.
A team driving your roadmap
Our Momentum service is a dedicated, retained team delivering your roadmap month after month — continuous, planned development rather than start-stop projects. You get steady progress from a partner who knows your product inside out.
We spot and ship new AI opportunities
We don't just maintain — we look across your business for the next AI win, propose it, and build it. As the tools and your needs change, your product keeps getting smarter.
Coaching and capability-building
We help your own people understand and own the AI we build — so it becomes a capability inside your business, not a black box you depend on us for.
Governance that scales with you
As your AI does more, the stakes rise. We keep the guardrails, audit trails and review processes in step with your growth, so you can expand with confidence.
AI Discovery Process Frequently Asked Question
What's included in ongoing AI support?
Proactive health checks, monitoring, security and response-time SLAs, plus a pool of time for fixes and small improvements. It's the foundation layer that keeps a live AI product healthy.
What's the difference between support and a Momentum retainer?
Support keeps the lights on. Momentum is a dedicated development team continuously building your roadmap and shipping new AI features. Most growing products want both.
Is there a minimum monthly commitment?
Support starts small. A retained Momentum development team only makes sense from around £4,000/month — below that, the planning overhead eats the value, and we'd honestly recommend project work instead.
Can you support an AI product someone else built?
Usually, yes. We start with a short onboarding review to understand the codebase and the risks, then take it on with a clear plan.
Do you also host and run the infrastructure?
Yes — we can size, host and monitor the environment, or work alongside your existing IT provider or MSP. We're happy to own the application layer and leave the wider IT estate with them.
Can Scorchsoft take over our existing AI system?
Often, yes. Tell us what you've got and where it hurts, and we'll scope a sensible way to take it on. Get a free quote to start.
