Application Hosting & Lifeline Support
Application Hosting & Lifeline Support is a managed cloud and runtime support service for the hosting environment your application runs on. Lifeline can also cover customer-hosted environments when access and responsibilities are documented.
Two services, one clear responsibility map
Managed hosting covers the cloud infrastructure and operational foundations that run your application. Lifeline support is a focused hosting and runtime support layer covering server monitoring, security patches and updates, basic server troubleshooting, alerting, and an infrastructure response SLA during 9–5 weekdays.
Lifeline supports the hosting environment your application runs on. Application bugs, code changes, feature work and application-level monitoring require the relevant support or monitoring service. For that broader application care, see Support & Maintenance.
You can use Lifeline with Scorchsoft-managed hosting or for a customer-hosted environment where access, responsibilities and the escalation path are agreed.
Managed hosting and Lifeline support do different jobs
Separating ongoing infrastructure management from focused runtime support makes ownership clear when an alert or server issue occurs.
Managed hosting
- Cloud environment setup and configuration
- Deployment and infrastructure operations
- Backups and recovery arrangements
- Infrastructure monitoring and alert routing
- Supplier and platform administration within scope
Lifeline support
- Server and hosting-environment monitoring
- Security patches and updates within scope
- Basic server troubleshooting and alerting
- Infrastructure response SLA during 9–5 weekdays
- Available for Scorchsoft-hosted or customer-hosted environments
What managed hosting can cover
We tailor the operational setup to the application, its traffic, data and resilience requirements.
Cloud infrastructure
A managed environment on an appropriate cloud platform, configured around the application's technical and operational needs.
Learn moreData protection arrangements
Backup, retention and recovery arrangements designed around the agreed service requirements and the platform in use.
Operational monitoring
Server and infrastructure signals monitored within the agreed boundary, with alerts directed to the responsible team.
Release operations
A controlled route for deploying agreed application changes to the hosted environment.
How hosting and Lifeline work in practice
The service boundary is agreed around the environment, the people involved and the response route you need.
Managed hosting creates an operating foundation
A hosted application depends on more than rented cloud capacity. We agree the environments, deployment route, backup and recovery arrangements, monitoring signals and platform responsibilities that sit within the service. That makes routine operations and releases easier to coordinate.
Where it fits: Choose managed hosting when you want Scorchsoft to take defined responsibility for the infrastructure that runs the application.
Lifeline keeps the infrastructure response route clear
Lifeline provides a focused support layer for the hosting environment: server monitoring, security patches and updates, alerting, basic server troubleshooting and an infrastructure response SLA during 9–5 weekdays. It can support Scorchsoft-hosted or customer-hosted environments where access, responsibilities and escalation are agreed.
Application bugs, code changes, feature work and application-level monitoring sit within the relevant application support or monitoring service.
Lifeline support for customer-hosted environments
Your application does not have to move into Scorchsoft-managed hosting to receive Lifeline support. We can support the hosting environment in your own cloud account and work alongside your internal IT team, managed service provider or cloud partner, as long as the operational boundary is clear.
Before support starts, we agree the environments Scorchsoft may access, how alerts and infrastructure incidents are handed over, who can approve hosting changes, and the escalation path. Lifeline then provides the agreed server monitoring, patching, alerting and basic server troubleshooting within its weekday 9–5 infrastructure response SLA.
Application bugs, code changes, feature work and application-level monitoring sit outside Lifeline and need the relevant support or monitoring service. See Support & Maintenance for application health reviews, monitoring, maintenance and reactive engineering capacity.
We regularly work with cloud technologies including Microsoft Azure, Amazon Web Services and Google Cloud. Platform fit and responsibility are confirmed for each environment.
For a wider plan covering incident roles, suppliers, access and recovery, see Application Continuity Plans. If the main need is a planned roadmap of product improvements, see Ongoing Product Development.
How we set up the right service
Map the system and owners
We identify the application components, environments, suppliers and teams involved in keeping the service running. If Scorchsoft did not build the application, we also review the available codebase, deployment and infrastructure evidence; a formal code audit or rescue assessment may be needed where supportability is unclear.
Choose the hosting boundary
We agree whether Scorchsoft manages the infrastructure or works alongside your existing hosting or IT provider.
Define Lifeline coverage
We document the hosting environments in scope, weekday 9–5 response SLA, access, monitoring, patching, alerting and escalation responsibilities.
Establish operations
We set up the agreed access, documentation, monitoring and handover routes, then review the service at the agreed cadence.
Need a clear hosting and support boundary?
Tell us where the application runs, who owns the infrastructure and what happens today when there is a fault. We’ll help shape the right operating model.
Application Hosting & Lifeline Support FAQs
Answers about infrastructure ownership, customer-hosted systems and service coverage.
Managed hosting covers the ongoing administration of the cloud infrastructure and operational foundations. Lifeline is a focused support layer for the hosting environment, including server monitoring, security patches and updates, basic server troubleshooting, alerting and an infrastructure response SLA during 9–5 weekdays.
Yes, where the technical access, responsibilities and escalation process can be agreed. Your organisation can retain ownership of the cloud account while Scorchsoft supports the hosting environment within the documented boundary.
Lifeline includes an infrastructure response SLA during 9–5 weekdays. The service schedule documents contact routes, alert ownership, escalation and the hosting environments in scope.
Lifeline supports the hosting environment your application runs on. Application bugs, code changes, feature work and application-level monitoring require the relevant support or monitoring service. See Support & Maintenance for application health reviews, maintenance and reactive engineering capacity.
The right platform depends on the application and your organisation's requirements. Scorchsoft works with technologies including Microsoft Azure, AWS and Google Cloud, subject to an agreed scope.
What Our Clients Say
Scorchsoft helped us take our idea for an app and make it a reality. Everything from the planning meeting to decide what we really needed to the project management and execution was great. It was delivered on time - early in fact - and on budget. Highly recommend.
Rebecca PalserDragonfly IntelligenceScorchsoft is a brilliant company with fantastic knowledge of the mobile app industry. From the project management to the development team, they have been the perfect candidate for our project, and we can't thank them enough!
Lance ChorltonGapped OnlineWe're really pleased with the work Scorchsoft has done in developing our web portal! They have been accurate with timelines and budget, delivering a solid product that allows us to monitor and manage patients remotely while they use our novel medical device at-home. The "plan - design - build" approach has worked well and saved us time in the long-run by catching requirements and issues early.
Daniel GreenSensTrainI'm really pleased with how my app came out, it was exactly what I was looking for. The team at Scorchsoft are great at what they do and made the whole process as simple and easy as possible. Being someone who is not very tech savvy the set up and back end operations were done in a great easy to use manner even for myself which makes using my app stress free. Thanks to all the team!
Ruben CarrollMosaic MasterpiecesThe new Flourish Education website has already removed a lot of manual processes, freeing up both schools, candidates and internal employees time. We are delighted with the look and feel which is clean, professional and more engaging. We are also pleased with the decision to have an HD video background on the homepage, and building immediate trust with our clients by giving them a taste of what it looks like in the Flourish Education offices.
James HancocksMarketing Manager, Flourish Education I can't believe how quickly we started to see results with this project. Scorchsoft provided us with graphic-designed mockups of how the app would look once built, and we were able to sell the product for use by our first customer before the product was finished. Since launching in March, we have secured a major television network as a client who now uses Image Approvals to manage the talent approval process for their productions.
Aimee SpinksMD, ImageApprovals.com
Need help building your ideas?
Tell us where you're headed and we'll come back with our thoughts, a realistic plan and a rough cost estimate. Scorchsoft is a UK-based team of app, portal and AI developers, working in-house from Birmingham's Jewellery Quarter.