What is an AI agent?
An AI agent is software that can take a goal and complete it — deciding the steps, using tools and data, and taking actions — rather than just replying to a prompt. Think of it as a digital worker that handles a task from start to finish, under rules you set.
How is an agent different from a chatbot?
A chatbot answers questions. An agent does work: it can look things up, make decisions, call your systems and complete a multi-step task. The value is in the doing, which is also why governance and integration matter so much more.
What kinds of agents can you build?
Customer support agents, research and document-summarising agents, sales qualification and follow-up agents, operations and monitoring agents, and bespoke internal agents that complete a specific multi-step job. If a task is repetitive and rules-or-language-based, an agent is usually worth considering.
Can you build a custom AI agent for our business?
Yes — that is exactly what we do. Tell us the job and we will scope whether an agent is a genuine fit, design it around your systems, and build it to run reliably in production.
How do you stop an agent doing the wrong thing?
We engineer for it: scoped permissions so it can only do what it is allowed to, guardrail models checking its output, draft-then-approve steps for anything sensitive, and a full audit trail you can roll back. You decide how much autonomy it gets.
Can a human stay in control?
Yes, and we recommend it for high-stakes work. The agent prepares the action and a person approves it before anything happens. As trust builds, you can widen what the agent is allowed to do on its own.
Can agents connect to our existing systems?
Yes. We integrate agents with your CRMs, ERPs, databases, email and third-party APIs — increasingly via MCP connectors — so they act on real data and fit your real workflow.
How much does it cost to build an AI agent?
It depends on scope, but most agents are built as fixed two-week Velocity Sprints, so cost stays predictable. The best first step is a short, fixed-price AI Opportunity Sprint that confirms whether an agent is worth building and what it will cost.
How quickly can we see an agent working?
Often within the first two-week sprint. We prioritise getting a real, working agent in front of you early, then iterate from there.
What models and tools do you use?
We are model- and tool-agnostic — OpenAI, Anthropic Claude, Microsoft Copilot and Azure AI, with MCP connectors, Python, vector databases and AWS. We choose what fits your problem, data and governance rather than forcing one vendor.
Can you take over or rescue an existing agent project?
Usually, yes. We start with a short review to understand the build and the risks, then take it on with a clear plan to make it reliable and safe.
Will our agent be secure?
Security is built in from the start — scoped access, careful data handling, and architecture designed for production. We are happy to work under an NDA and to meet your compliance needs.
Why choose Scorchsoft to build your AI agents?
15+ years building production software, agents that are governed and integrated rather than impressive demos, and fixed-scope sprints with no runaway invoices. We build it to last and coach your team to own it.
How do we get started?
Tell us the job you want an agent to do. Book a free AI agent call or get a free quote, and we will scope the highest-value place to begin.
