Launch a new tech product, improve performance, enable new marketing strategies or introduce new revenue streams.
Keep connected like never before with instant messaging. You can reach staff, existing customers, and potential clients with ease and customise your tools to suit their needs.
Peer-to-peer instant messaging (online or via apps)
Instant messaging is one of the fastest and easiest ways to keep in touch with every member of your business. From updating staff on new products to helping clients with customer service, you can reach anyone at any time. It improves communication and is much more effective than e-mail. We can install instant messaging software to suit your needs. Bring teams together and cut down on customer service wait times with our help.
Sharing of images and files
Instant messaging isn’t just for quick chats. With the right software, you can send files without hassle. Share product pictures with clients, content with your social media team, and invoices to clients. All of this will streamline your processes and make sharing documents a breeze for everyone involved. We’ll make sure your files stay secure so you can send them where they need to go.
Automate engagement with Bots
Every modern business is looking to automate services, and chatbots are becoming a popular solution. They’re cost-effective, cut down on labour, and reduce errors. When it comes to reaching you, they also make it easier for your customers, providing a 24/7 service. Our team can help you programme advanced bots to communicate with clients and staff for you. You can use questions to direct them to the right department or solve simple queries. When it comes to customer service, chatbots are the future
Increase user engagement
The interactive, instant appeal of messaging can drive your user engagement. Personalisation of chats makes customers feel closer to brands and instant service improves their satisfaction. We can set up your messaging system to drive sales too. For example, after helping with a query you can direct the customers to a relevant product page, encouraging a sale. Instant messaging brings value to your customer experiences with your brand, leading them to engage with you in new ways.
Controlled communication channel (keep conversations in your platform)
It’s vital that your systems stay within your platform. After all, who wants to lead their clients away? By keeping your messaging channel in your platform, you also provide your staff with one space to access all of your systems. Your online space is as much a part of your branding as your shop-front or advertising. Keep it consistent by using your platform.
Connect with third-party services (such as CRM systems and email marketing)
Improve your instant messaging with third-party services. We can help you connect to other systems based on your needs and what you’re already using. If you want to build a mailing list, for example, you could have an ‘opt-in’ section at the end of your chat that lets customers sign up. You can copy their details straight into your mailing list, automating your sign-ups. We can also connect your chat to CRM systems, letting you manage customer data with ease. It’s the ideal way to combine your systems and optimise your processes.
Discover How Scorchsoft Can Help
We would love to hear about your project. Please contact us to let us know what you want to achieve and we will let you know our ideas and provide an indication of the likely cost.
Scorchsoft is an in-house UK team of web and mobile app developers and designers, based in the Jewellery Quarter in Birmingham.
Scorchsoft develops online portals, applications, web apps, and mobile app projects. With over eleven years experience working with hundreds of small, medium, and large enterprises, in a diverse range of sectors, we'd love to discover how we can apply our expertise to your project.