Instant Messaging

Keep connected like never before with instant messaging. You can reach staff, existing customers, and potential clients with ease and customise your tools to suit their needs. 

two people holding mobile phones in their hands messaging

Peer-to-peer instant messaging (online or via apps)

Instant messaging is one of the fastest and easiest ways to keep in touch with every member of your business. From updating staff on new products to helping clients with customer service, you can reach anyone at any time. It improves communication and is much more effective than e-mail. We can install instant messaging software to suit your needs. Bring teams together and cut down on customer service wait times with our help.

finger pressing on a virtual screen sharing information

Sharing of images and files

Instant messaging isn’t just for quick chats. With the right software, you can send files without hassle. Share product pictures with clients, content with your social media team, and invoices to clients. All of this will streamline your processes and make sharing documents a breeze for everyone involved. We’ll make sure your files stay secure so you can send them where they need to go.

three green bots on a pink background

Automate engagement with Bots

Every modern business is looking to automate services, and chatbots are becoming a popular solution. They’re cost-effective, cut down on labour, and reduce errors. When it comes to reaching you, they also make it easier for your customers, providing a 24/7 service. Our team can help you programme advanced bots to communicate with clients and staff for you. You can use questions to direct them to the right department or solve simple queries. When it comes to customer service, chatbots are the future

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Increase user engagement

The interactive, instant appeal of messaging can drive your user engagement. Personalisation of chats makes customers feel closer to brands and instant service improves their satisfaction. We can set up your messaging system to drive sales too. For example, after helping with a query you can direct the customers to a relevant product page, encouraging a sale. Instant messaging brings value to your customer experiences with your brand, leading them to engage with you in new ways.

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Controlled communication channel (keep conversations in your platform)

It’s vital that your systems stay within your platform. After all, who wants to lead their clients away? By keeping your messaging channel in your platform, you also provide your staff with one space to access all of your systems. Your online space is as much a part of your branding as your shop-front or advertising. Keep it consistent by using your platform.


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Connect with third-party services (such as CRM systems and email marketing)

Improve your instant messaging with third-party services. We can help you connect to other systems based on your needs and what you’re already using. If you want to build a mailing list, for example, you could have an ‘opt-in’ section at the end of your chat that lets customers sign up. You can copy their details straight into your mailing list, automating your sign-ups. We can also connect your chat to CRM systems, letting you manage customer data with ease. It’s the ideal way to combine your systems and optimise your processes.


Experience delivering

ChatGPT & AI App Development Services
ChatGPT App Development (AI Apps)

Integrate ChatGPT into your business with Scorchsoft's AI app development. Enhance capabilities, automation, and personalisation with AI tools like GPT, Bard, and Claude.

Mobile App Development
Mobile App Development (iOS and Android)

Launch a new tech product, improve performance, enable new marketing strategies or introduce new revenue streams.

Portal and SaaS Web App Development Services
Portal and SaaS Web App Development

Engage your customers by developing unique services, and internal processes, that differentiate your business from the competition.

API Development & Integration
API and Systems Integration

Automate manually processes and enable your various systems to talk to each other. Integrate with third party API's to innovate and deliver results.

Internet of Things (IoT) App Development
Internet of Things (IoT, MQTT, Web Services, Apps)

Make your business smarter, more effective, and incredibly responsive with the Internet of Things (IoT and MQTT). As long as a device has WiFi capabilities, you can use it to drive your business forward and improve everyday processes.

In-App Payment Development
Online Pay & In-App Payments

There are now billions of online shoppers around the world and they’ve all got money to spend. Make sure you’re not missing out on potential customers by setting up online and in-app payments.

Cloud Database Development Services
Database Development (SQL & NoSQL)

Store business information in a database structure that supports both project requirements and infrastructure growth. Load balanced databases that support high user numbers and big data.

Single Sign-On Development (SSO)
Single Sign-On (SSO)

Develop bespoke apps and online portals that support your organisation's single sign-on technology. Boost your user experience, save time coordinating accounts between different services, and deliver a cohesive experience between your cloud services.

Google Maps App Development
Map Apps

Track the location of devices and users, display location-based metrics, and business analytics using digital maps.

Video Streaming App Development
Video Capabilities (Calls & Streaming)

Businesses are becoming increasingly global, making remote operation a necessity if you want to grow. By enabling online video calls you your staff, and your customers can carry out work from anywhere in the world.

Penetration Testing Services
Penetration Testing Services

Identify, assess, and mitigate vulnerabilities in your digital infrastructure before attackers can exploit them.

Remote Device Control and Monitoring
Remote Monitoring and Device Control

Send data to the cloud from anywhere in the world. Track devices or services remotely via the web, or mobile applications.

User Experience (UX) Design and Planning
Planning, Discovery, Wireframing & Specifications

Through a detailed specification and visual blueprints of your site or app, you can make sure we’re on the right track.

Data Dashboards for Apps & Portals
Reporting, Charts & Graphs

Record and represent your data online or in-app. Attractive and easy to understand graphs that are accessible across multiple devices.

Instant Messaging
Instant Messaging

Keep connected like never before with instant messaging. You can reach staff, existing customers, and potential clients with ease and customise your tools to suit their needs.

PDF Generation (For Apps, Web apps, and Online Portal)
PDF Generation

Automatically generate documents and resources on-the-fly. Customise by user data, language preference, branding, and more.

Convert Your Spreadsheet to an App (Spreadsheet to App Development Services)
Spreadsheet to App Conversion

Convert your spreadsheet into a fully-functional web or mobile application. Or, use spreadsheets as your data source, sending data to your server, app, or website, at the click of a button.

Online Partner Portals
Partner portals

Manage partners and sales agents whilst enabling bespoke operational requirements. Oversee hierarchies of stakeholders, business units or partner companies.

Data Encryption
Data Encryption

Keep yourself protected with our encryptions services. Have you secured your data? If not, you’re leaving yourself open to hackers who can attack your systems and steal your data.

Quick Quote Apps and Return On Investment (ROI) Apps
ROI and Quoting Apps

Improve conversion rates by showing customers your financial value quickly. Generate leads that contain useful customer metrics to improve sales performance.

Marketing automation
Marketing automation

Automatically email users based on events within your systems or websites. Give users a lead score, and customise responses to nurture and convert.

Multi-site management
Multi-site management

For businesses that have multiple brands, entities or franchises. Manage multiple sites, and businesses, within a single login portal.

Electronic tickets (eTickets) apps and integrations
Electronic tickets (eTickets)

Run your own box office and eliminate ticket printing and postage costs by digitising your tickets. Ticket delivery via your website, email or smartphone.

Website Design (With Complex Requirements)
Website design (For Complex Projects)

Great looking websites, tailored to your brand guidelines. Designs that are optimised based on user behaviour, with the goal of increasing conversions, or encouraging certain behaviours.

Mobile-friendly web app design
Mobile-friendly web app design

Web app design that looks and feels great on mobile, tablet and desktop devices. Increase conversions by optimising messaging and calls to action based on screen size, and user habits.

eCommerce apps and platforms

Websites and apps that allow your customers to transact with you online. Sell products, or generate recurring revenue by implementing a subscription payment model.

Project Management Planning Services (For Tech Projects, Apps, and Portals)
Project Planning, Expertise, and Advice

Every successful project starts with a plan. We’ll work together to create yours, making detailed specifications that outline what you want.

Online Login Portal Development Services
Online Login Portals

Portals with user login, groups, ownership levels, permissions and entitlements. Control your processes while encouraging user engagement.

Featured Case Studies

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Discover How Scorchsoft Can Help

We would love to hear about your project. Please contact us, and share your goals; we'll respond with our thoughts and a rough cost estimate.

Scorchsoft is a UK-based team of web and mobile app developers and designers. We operate in-house from Birmingham, and our offices are located in the heart of the Jewellery Quarter.

We can deliver your innovative, technically complex project, using the latest web and mobile application development technologies.

Scorchsoft develops online portals, applications, web apps, and mobile app projects. With over thirteen years experience working with hundreds of small, medium, and large enterprises, in a diverse range of sectors, we'd love to discover how we can apply our expertise to your project.

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