OpsUPLOOP: operations software for teams that sell and deliver
OpsUPLOOP finds the accounts worth approaching, researches each one and drafts a personal letter for your team to approve, then scores every enquiry that comes back. Sales, billing and delivery share the same records, with AI working within each person's permissions.
Wake up to researched prospects, with the letters already drafted
Overnight: the agent does the prospecting
On the schedule you set, OpsUPLOOP finds companies that look like your best customers, researches and enriches each one, and drafts a letter that opens on something true about them. Current customers, suppressed contacts and anyone written to recently are skipped.
First thing: the review queue is full
One queue across every campaign. Each letter shows why the account was chosen and where each fact came from. Approve, edit, hold or discard.
Same day: letters printed and posted
Once a reviewer arms the session, approved letters go to print and post, and their delivery is tracked. Nothing is posted without a person's approval.
Later that week: follow up while it's on their desk
A list of people whose letter has probably arrived, ready to connect with on LinkedIn and call. Replies, meetings booked and outcomes are logged, and warm prospects move into OpsUPLOOP Sales on the same records.
Personal outreach at the pace of a campaign
A researched letter on someone's desk is hard to ignore, and almost nobody sends one, because doing the homework for fifty accounts takes weeks. OpsUPLOOP Outreach does the homework, so your team only has to approve it.
A letter that opens on something true about them
One agent drafts each letter from the prospect's research and a second edits it. Every draft shows why the account was chosen and where each fact came from. Your team reads, edits and approves instead of writing from scratch, and nothing is posted until a reviewer arms the session.
Behind every letter, a researched prospect
Before a letter is drafted, OpsUPLOOP builds a dossier: what the company does, how big it is, what has changed recently, and the right person to write to, with their postal address, phone, email and LinkedIn where they can be found. Every detail keeps its source, and anything not found is left empty rather than guessed.
Follow up while it's on their desk
Once a letter has probably arrived, the person appears on your team's follow-up list: connect on LinkedIn, pick up the phone, or both. Your team does the connecting and logs it; OpsUPLOOP never messages anyone on LinkedIn for you. When a prospect turns warm, they move into OpsUPLOOP Sales on the same records.
Software we run our own business on
OpsUPLOOP grew from Scorchsoft's internal operating platform. These figures describe records and workflows currently managed through our own Hub environment; they are evidence of real operational use, not claims that the software alone caused the underlying business outcomes.
515
CRM leads handled in 2026
254
billables managed
25
published ownership points
369
visitor companies identified in the last 90 days
Start with the operational gap that costs you most
Each module works independently, but they become more useful together because sales, delivery, billing and ownership can share the same underlying business context.
OpsUPLOOP Outreach
Find the accounts worth approaching, research them, draft direct-mail outreach and keep the follow-up trail connected.
Learn moreOpsUPLOOP Sales
Research and score every enquiry so your team can see who needs a call now, who can wait and what the next step should be.
Learn moreOpsUPLOOP Billing
Turn planned milestones into visible billables, invoices and follow-up, with ownership rather than another month-end spreadsheet.
Learn moreOpsUPLOOP Delivery
Make important responsibilities explicit, keep customer accounts from drifting and give each owner a visible next step.
Learn moreClose the gaps your individual systems cannot see
A CRM can know the deal and an accounts package can know the invoice. The operational problem often lives between those records.
One operational layer across the workflow
OpsUPLOOP is designed to notice the missing hand-off: the milestone that passed without an invoice, the enquiry that nobody followed up, or the responsibility that has no owner. It can connect to the systems you already use rather than demanding that every team move into one monolithic suite.
Configured around your business, not a blank-page build
You can start with the modules you need, connect them to your CRM, accounting and operational systems, then extend the workflows or interfaces where your process is genuinely different. That gives you a working starting point without forcing the business into a rigid off-the-shelf model.
More than glue between tools, without starting from scratch
OpsUPLOOP sits between buying another suite and commissioning a completely bespoke platform.
Typical patchwork
- CRM records the opportunity
- Accounts software records the invoice
- Automations move individual records between systems
- Dashboards show what happened after the fact
- People still bridge the gaps manually
OpsUPLOOP
- Shared operational context across sales, delivery and billing
- Named ownership and next steps
- AI can research, score and draft with reasons
- Permissions control what each person and assistant may see
- Modules can be configured and extended around your process
AI that works inside the operational rules
The useful part is not a chatbot bolted onto a dashboard. It is AI that can work with the same records your people use, while respecting the permissions and human decisions around them.
Ask questions across the business without flattening permissions
OpsUPLOOP can expose controlled tools over MCP so compatible assistants such as ChatGPT and Claude can work with business records. The answer depends on who is asking: finance values can remain hidden from a delivery user, while the same user can still ask which milestones are slipping and who owns them.
The platform is designed so important actions keep human gates. For example, an assistant can prepare work without silently posting a letter or authorising an invoice.
Give agents real jobs, reasons and boundaries
Research an enquiry, score it, draft an outreach letter, identify a billing gap or surface an overdue ownership check-in. Each of those is more useful than a generic conversation because the agent works on a bounded operational task and can show the reasoning behind its recommendation.
Use it as it comes, connect it, or make it yours
Choose the module that solves today's problem
Start with Outreach, Sales, Billing or Delivery rather than buying a huge suite because you may need it one day.
Connect the systems that already matter
Join OpsUPLOOP to your CRM, accounts, website, data sources or internal services so the operational context is available in one place.
Extend the workflows where your business is different
Scorchsoft can configure or develop the platform around your process, then host it for you or deploy it into your own environment where appropriate.
Want to see the working product rather than another slide deck?
Explore the full OpsUPLOOP site, or book a conversation with Scorchsoft about the operational gap you want to close first.
OpsUPLOOP questions
The practical questions buyers usually need answered before deciding whether this is a fit.
It can be either. OpsUPLOOP can be your CRM, holding your leads, deals and customers itself. Or it can sit on top of the CRM you already run, connected through its API, as a reporting and control layer that joins it to billing, delivery and ownership.
No. The product is designed so you can start with the part you need and add other modules when the shared records become useful. The right starting point depends on where work currently falls between systems or people.
Yes, that is a core part of the proposition. Scorchsoft can connect it to existing CRMs, accounting platforms, websites, APIs and internal services where suitable, then configure the workflows around the way your business operates.
AI supports bounded operational tasks such as research, scoring, drafting and surfacing exceptions. It works on your instance's records within the permissions available to the user or agent, with human gates around actions that should not happen automatically.
It sits between the two. You start from a working platform and selected modules, then Scorchsoft can configure, integrate or extend it where your process needs something different. That avoids a blank-page custom build while preserving room for a closer operational fit.
Need help building your ideas?
Tell us where you're headed and we'll come back with our thoughts, a realistic plan and a rough cost estimate. Scorchsoft is a UK-based team of app, portal and AI developers, working in-house from Birmingham's Jewellery Quarter.