Instant Messaging
Keep connected like never before with instant messaging. You can reach staff, existing customers, and potential clients with ease and customise your tools to suit their needs.
How We Build Instant Messaging
Peer-to-peer instant messaging (online or via apps)
Instant messaging is one of the fastest and easiest ways to keep in touch with every member of your business. From updating staff on new products to helping clients with customer service, you can reach anyone at any time. It improves communication and is much more effective than email. We can install instant messaging software to suit your needs. Bring teams together and cut down on customer service wait times with our help.
Sharing of images and files
Instant messaging isn't just for quick chats. With the right software, you can send files without hassle. Share product pictures with clients, content with your social media team, and invoices to clients. All of this will streamline your processes and make sharing documents a breeze for everyone involved. We'll make sure your files stay secure so you can send them where they need to go.
Automate engagement with bots
Every modern business is looking to automate services, and chatbots are becoming a popular solution. They're cost-effective, cut down on labour, and reduce errors. When it comes to reaching you, they also make it easier for your customers, providing a 24/7 service. Our team can help you program advanced bots to communicate with clients and staff for you. You can use questions to direct them to the right department or solve simple queries. When it comes to customer service, chatbots are the future.
Increase user engagement
The interactive, instant appeal of messaging can drive your user engagement. Personalisation of chats makes customers feel closer to brands and instant service improves their satisfaction. We can set up your messaging system to drive sales too. For example, after helping with a query you can direct the customers to a relevant product page, encouraging a sale. Instant messaging brings value to your customer experiences with your brand, leading them to engage with you in new ways.
Controlled communication channel (keep conversations in your platform)
It's vital that your systems stay within your platform. After all, who wants to lead their clients away? By keeping your messaging channel in your platform, you also provide your staff with one space to access all of your systems. Your online space is as much a part of your branding as your shop-front or advertising. Keep it consistent by using your platform.
Connect with third-party services (such as CRM systems and email marketing)
Improve your instant messaging with third-party services. We can help you connect to other systems based on your needs and what you're already using. If you want to build a mailing list, for example, you could have an 'opt-in' section at the end of your chat that lets customers sign up. You can copy their details straight into your mailing list, automating your sign-ups. We can also connect your chat to CRM systems, letting you manage customer data with ease. It's the ideal way to combine your systems and optimise your processes.
Need help building your ideas?
Scorchsoft are expert app and portal developers based in the UK. We have over 16 years' experience making rich, functionally complex apps and web apps.
Experience Delivering
Features we regularly build alongside instant messaging, from chatbots and payments to cloud databases and video calling. Explore the full list on our capabilities page.
Discover How Scorchsoft Can Help
We would love to hear about your project. Please contact us, and share your goals; we'll respond with our thoughts and a rough cost estimate. Scorchsoft is a UK-based team of web and mobile app developers and designers. We operate in-house from Birmingham, and our offices are located in the heart of the Jewellery Quarter.
Building for teams across healthcare, logistics, motorsport and manufacturing
What Our Clients Say
Scorchsoft helped us take our idea for an app and make it a reality. Everything from the planning meeting to decide what we really needed to the project management and execution was great. It was delivered on time - early in fact - and on budget. Highly recommend.
Rebecca PalserDragonfly IntelligenceScorchsoft is a brilliant company with fantastic knowledge of the mobile app industry. From the project management to the development team, they have been the perfect candidate for our project, and we can't thank them enough!
Lance ChorltonGapped OnlineWe're really pleased with the work Scorchsoft has done in developing our web portal! They have been accurate with timelines and budget, delivering a solid product that allows us to monitor and manage patients remotely while they use our novel medical device at-home. The "plan - design - build" approach has worked well and saved us time in the long-run by catching requirements and issues early.
Daniel GreenSensTrainI'm really pleased with how my app came out, it was exactly what I was looking for. The team at Scorchsoft are great at what they do and made the whole process as simple and easy as possible. Being someone who is not very tech savvy the set up and back end operations were done in a great easy to use manner even for myself which makes using my app stress free. Thanks to all the team!
Ruben CarrollMosaic MasterpiecesThe new Flourish Education website has already removed a lot of manual processes, freeing up both schools, candidates and internal employees time. We are delighted with the look and feel which is clean, professional and more engaging. We are also pleased with the decision to have an HD video background on the homepage, and building immediate trust with our clients by giving them a taste of what it looks like in the Flourish Education offices.
James HancocksMarketing Manager, Flourish Education I can't believe how quickly we started to see results with this project. Scorchsoft provided us with graphic-designed mockups of how the app would look once built, and we were able to sell the product for use by our first customer before the product was finished. Since launching in March, we have secured a major television network as a client who now uses Image Approvals to manage the talent approval process for their productions.
Aimee SpinksMD, ImageApprovals.com
Need help building your ideas?
Tell us where you're headed and we'll come back with our thoughts, a realistic plan and a rough cost estimate. Scorchsoft is a UK-based team of app, portal and AI developers, working in-house from Birmingham's Jewellery Quarter.